Will’s Résumé

William Palmerton

Wills Résumé

11606 N FLEMING RD.         * FOWLERVILLE, MI 48836

PHONE (517) 294-0066         * FAX (517) 223-3187         * E-MAIL WILL@HAPALSON.COM

 

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WILLIAM PALMERTON

 

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OBJECTIVE:

 

             To obtain a position in the computer field installing or maintaining a current computer network and using my skills, abilities and educational background. (willing to relocate)

 

 

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WORK EXPERIENCE:

 

Internet Support

ACD.net (ISP), Lansing, Michigan                                                                                     5/6/05 – 7/6/07

        * Contributed to several different projects

        * Migrated dialup users to a new number

        * Put in charge of white page listings

                  * Developed the manual on how to list names in the white pages

                  *Smoothly migrate dialup customers in one town to a different dialup number

        * Answered customer/ staff questions on Windows 95-Vista

        * Worked on several different email formats (Outlook Express, Outlook, Thunderbird…)

        * Worked on router interfaces

        * Answer phones, emails and worked on trouble tickets

        * Trouble shoot dialup, DSL, T1, phones, VOIP, and ISDN problems

 

Hired Hand

Hapalson Jersey Farm, Fowlerville, Michigan                                                                  1986 – 12/31/08

        * Feed and care for all the animals on the farm

        * Operate large machinery

        * Build and repair barns

        * Run CAT5 and electrical wire

        * Maintain the farms computer

 

 

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ACCREDITATIONS AND LICENSES:

 

* MCSA (Microsoft Certified Systems Administrator)

        * Installing, Configuring, and Administering Microsoft Windows XP Professional

        * Managing and Maintaining a Microsoft Windows Server 2003 Environment

        * Implementing, Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

        * Implementing and Managing Microsoft Exchange Server 2003

 

 

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SKILLS AND ABILITIES

 

 

        * Tested 82% on Technical Support Processes

        * Tested 93% on  Microsoft Outlook 2003       

        * Over two years in the support department; opening and closing trouble tickets

        * Over two years of trouble shooting computers, networks, and other devices

        * Experience with installing, configuring, and trouble shooting peripheral devices

        * Experience with Remote Desktop, Telnet, and SSH

        * Many years working on Windows Operator Systems (95-Vista)

        * Over two years of giving instructions over the phone and email

        * Experience in installing patches for Windows (Including using WSUS)

        * Experience with Microsoft Exchange 2003

        * Proficient at all Microsoft Office Products

        * Superior communication skills

        * Experience working on repairing pc’s and upgrading laptops (building one pc from several old pc’s)

        * Over two years of working with DNS and IP addresses

        * Many years of using the Internet to research solutions to computer problems

        * Experience working with printers in a network

        * Ability to make technical matters understandable to a non-technical person

        * Experience with Active Directory 2000, 2003 (Creating accounts, Permissions and Group Policy)

        * Over two years of Multi tasking and setting priorities

        * Over two years of logging into Cisco routers and switches making IP address changes

        * Over two years of creating how to technical manuals

        * Many years of taking electronic devices apart

        * Experience working with Antivirus software

        * Installed CAT5 cabling and worked with Patch blocks

        * Over two years  of setting priorities

        * Experience installing Windows Operating Systems

        * Some experience with Macs and Linux (CentOS and Ubuntu)

        * Years of experience working long and strange hours

        * Many years of lifting over 50 pounds

 

 

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ACCOMPLISHMENTS:

 

* Built my own personal Web Server (www.will.hapalson.com)

             * NLB on three Windows Server 2003, IIS, Microsoft Publisher, set up DNS, and port forwarding on router.

* Built my own personal Email Server (will@hapalson.com)

             * Used Windows Server 2003, Exchange 2003, set up DNS, and port forwarding on router.

 

 

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EDUCATION:

 

Baker College of Owosso – Flint, MI                                                                                           06/2007

 

Degree                                                                                                                                   Finished          G.P.A.

Bachelor of Information Technology And Security                                                                     Jun-07           3.77

Associate of Applied Science in Computer Systems and Internetworking Technology                    Jun-04           3.8

Associate of Applied Science in Microsoft Networking                                                               Dec-03           3.85

Computer Service Technician Certificate                                                                                   Jun-03           3.94